RETURNS, REFUNDS, REPLACEMENTS & CANCELLATIONS

CAN I RETURN MY ORDER?

No, however you may be eligible for a refund. Because our products are consumable perishables, it is our policy that products should never be returned except where specifically requested. Miyazakigyu does not accept unauthorized returns. In the event that an unauthorized return is received, Miyazakigyu is not responsible for refunding any of the shipping costs associated with the unauthorized return.

CAN I GET A REFUND OR REPLACEMENT?

Miyazakigyu is confident our products are the best, highest quality that you can find. However, if you are not entirely satisfied with your purchase, please contact us within 5 days of receipt and we will attempt to refund your full purchase price and/or issue a replacement.

ARE THERE ANY RESTRICTIONS ON REFUNDS OR REPLACEMENTS?

Yes. The following restrictions apply:

  • Refunds will be given in the same amount and issued to the same form as payment that was made on the original order.
  • Refunds only apply to purchases made at Miyazakigyu.com, and not those where Miyazakigyu products are purchased through any of our retailer partners.

In the case of orders placed at the Miyazakigyu.com website, Miyazakigyu does not issue refunds or replacements if:

  1. The order is unable to be delivered and/or arrives late due to incorrect, invalid, or incomplete addresses entered by the consumer.
  2. Delivery problems are specifically caused by the shipping company.
  3. Delivery is delayed or affected by weather and/or acts of god.
  4. Products are improperly handled/stored after being successfully delivered.
  5. A delivery/shipment is refused by the recipient and/or returned to Miyazakigyu without authorization.

CAN I CANCEL MY ORDER?

Yes. Please contact us as soon as possible, and we will attempt to cancel your order. In the event your cancellation request is made after 5PM Pacific Standard Time, Miyazakigyu will do all we can do to honor your request. However, if the order has already been packed or shipped, we will be unable to cancel the order. Please view our Shipping & Delivery policy for additional details on shipment cutoff times and delivery schedules.

CAN I ADD OR REMOVE ITEMS TO MY ORDER?

No. Unfortunately, adding or removing items will change the amount to be charged, so changing your order will usually always require cancelling the entire original order and placing a new order. You can also try to contact us right away to see if there is anything we can do.