Shipping information

We ship our Wagyu fresh chilled overnight to you.  All purchases are exclusive of shipping and shipped via FedEx Standard Overnight.

We must receive your order by 9AM Pacific Standard Time to dispatch next day.  We dispatch Monday through Thursday only, for Tuesday through Friday arrival.  Please see examples below:

  • Order placed by Monday 9AM PST, order shipped by Tuesday - Package received on Wednesday
  • Order placed by Tuesday 9AM PST, order shipped by Wednesday - Package received on Thursday
  • Order placed by Wednesday 9AM PST, order shipped by Thursday - Package received on Friday
  • Order placed after Wednesday 9AM PST, Thursday, Friday, Saturday, or Sunday will be shipped on Monday - Package received on Tuesday.

We pack all of our shipment with blue ice to test our packaging so that your shipment arrives in pristine condition.  All of our packages have been tested to last up to 40 hours at or below 45 degrees Fahrenheit.

While we do everything in our power to adhere to the above shipping time frame, please note that holidays, severe weather, and unforeseen circumstances may force exceptions to the delivery schedule and expected delivery date.

 

Important Information

  1. We cannot ship to any PO boxes.  Shipments require a street address for delivery.
  2. Damage or spoilage due to incorrect or incomplete shipping addresses voids any guarantee.  Please verify shipping address.
  3. Due to the nature of the product, a signature is required for release.
  4. The billing customer is responsible to make sure there is someone to sign for the package.

 

Shipping tips

  1. Ship to your place of work, a family friend, or a neighbor.  All of our shipments require a signature to release the package.  If there is no one to sign, then FedEx will hold onto the package until they re-attempt the following business day.  It is strongly suggested that you ship to your place of work.
  2. Order in the beginning of the week so we can do our best to accommodate any special requests.
  3. In the event of severe weather, we will sometimes delay shipment in order to ensure the package will arrive to you in perfect condition.